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Legal

Privacy Policy

Last updated: December 2024

1. Introduction

Welcome to ViHi, operated by Neosenth (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video-based gig hiring platform.

By using ViHi, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

  • Account Information: Name, email address, phone number, password
  • Profile Information: Profile photo, bio, skills, experience, portfolio links
  • Video Content: Video profiles, video messages, and any other video content you upload
  • Payment Information: Billing address, payment method details (processed securely through our payment provider)
  • Communication Data: Messages, feedback, support requests

2.2 Automatically Collected Information

When you access our platform, we automatically collect:

  • Device Information: Device type, operating system, browser type
  • Usage Data: Pages visited, features used, time spent on platform
  • Log Data: IP address, access times, referring URLs
  • Cookies and Tracking: See our Cookie Policy for details

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our platform and services
  • Process transactions and manage your account
  • Match freelancers with hirers using our AI-powered algorithms
  • Enable communication between users
  • Send you updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage trends to improve user experience
  • Detect, investigate, and prevent fraudulent or illegal activities
  • Comply with legal obligations

4. Video Content

4.1 Storage and Security

Your video content is stored on secure, encrypted servers. We implement industry-standard security measures to protect your videos from unauthorized access, alteration, or destruction.

4.2 Who Can View Your Videos

You control who can see your video profile. Options include:

  • Public: Visible to all hirers on the platform
  • Private: Only visible to hirers you apply to
  • Unlisted: Only accessible via direct link

4.3 Video Retention

Your video content is retained as long as your account is active. When you delete your account, all video content is permanently deleted within 30 days. You can also delete individual videos at any time.

5. Information Sharing

We may share your information in the following circumstances:

  • With Other Users: Profile information and videos are shared with other users as necessary for the platform to function
  • Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to respond to legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Consent: When you have given us explicit consent to share

We do not sell your personal information to third parties.

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).

8. Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

General: [email protected]